Interpersonal Skills¶
Responsibility¶
Effectively manages commitments and keeps one’s word.
Observable criteria
- Meets deadlines and objectives.
- Adjusts workload to avoid burnout.
- Is accountable to colleagues and supervisors.
Why it matters
- Being reliable and capable of managing responsibilities well builds trust and enhances service quality.
Self-Awareness¶
Understands personal strengths and weaknesses and takes steps to improve when working in a team.
Observable criteria
- Recognizes how one’s personality affects collaborative work.
- Accepts feedback without getting upset unnecessarily.
- Seeks to address personal weaknesses in a constructive way.
Why it matters
- Greater self-awareness leads to better interactions and adaptability in various work contexts.
Social Skills¶
Communicates respectfully and constructively, and maintains good relationships within a team.
Observable criteria
- Actively listens to others.
- Gives and receives criticism in a constructive manner.
- Offers guidance and encourages personal development.
- Recognizes achievements and addresses conflicts with tact.
Why it matters
- Positive professional relationships are crucial for creating an environment that fosters collaboration and successful projects.