Consulting Process Skills¶
Participatory Approaches¶
Uses methods that encourage active participation from learners or the teams being supported.
Observable criteria
- Arranges a discovery session to identify needs and issues.
- Proposes ideas or solutions in a coaching-style approach.
- Engages participants in evaluation and decision-making.
Why it matters
- Participatory methods promote user empowerment and ensure that proposed solutions are well accepted by the teams.
Implementation and Evaluation¶
Guides the implementation of solutions and helps evaluate their effectiveness with the team.
Observable criteria
- Monitors progress after training or an intervention.
- Checks whether results meet expectations and discusses them with the team.
- Communicates successes and areas for improvement.
Why it matters
- Assisting teams in applying and assessing solutions ensures genuine adoption and provides a foundation for future adjustments.
Establishing a Procedure¶
Sets up a clear framework for the consulting or support process.
Observable criteria
- Defines objectives, roles, and responsibilities at the outset.
- Listens to the organization’s or team’s needs.
- Outlines the steps in the consultation process, from initial diagnosis to final evaluation.
Why it matters
- A shared, well-defined procedure makes sure everyone understands the phases and expected outcomes.